Develop essential healthcare communication skills with our free CNA practice test. Effective communication is the foundation of quality patient care and a crucial component of your CNA certification exam.
What You’ll Practice:
• Patient communication techniques
• Professional team interaction
• Non-verbal communication
• Active listening skills
• Reporting to supervisors
• Cultural sensitivity
• Conflict resolution
• Communication with family members
• Documentation and reporting
This practice test features 15 carefully selected questions that reflect real communication scenarios you’ll encounter in healthcare settings. Each question includes detailed explanations to help you understand proper communication approaches.
Why Communication Skills Matter:
As a CNA, you’ll be the eyes and ears of the healthcare team and a primary point of contact for patients. Strong communication skills are essential for:
• Ensuring patient safety
• Providing quality care
• Building trust with patients
• Working effectively with healthcare teams
• Managing challenging situations
Test Format:
• 15 multiple-choice questions
• Timed practice session
• Instant feedback
• Detailed explanations
• Score tracking
Ready to Test Your Knowledge?
Take this free practice test to evaluate your healthcare communication skills. Use it to identify areas where you might need additional practice.
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Question 1 of 15
1. Question
1: How can the nurse aide BEST help a client who is not accepting a loss?
CorrectIncorrectHint
Encourage open communication and provide a supportive environment for the client to express their feelings.
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Question 2 of 15
2. Question
2: Mrs. Smith, your patient, reports to you that her hearing aid is missing. What do you do?
CorrectIncorrectHint
Consider assessing Mrs. Smith’s recent activities and surroundings to help locate the missing hearing aid.
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Question 3 of 15
3. Question
3: The nurse aide finds a resident sobbing. What is the best thing for the nurse aide to say?
CorrectIncorrectHint
Consider offering reassurance and expressing empathy to make the resident feel heard and supported.
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Question 4 of 15
4. Question
4: The nurse aide is caring for a client who answers every question by nodding and saying “yes.” How will the nurse aide respond to this behavior?
CorrectIncorrectHint
Consider assessing the client’s understanding and whether they are truly comprehending the questions being asked.
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Question 5 of 15
5. Question
5: A resident has just been admitted to the facility. The nurse aide should
CorrectIncorrectHint
Focus on making the new resident feel welcome and comfortable; prioritize introducing yourself and assessing their immediate needs.
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Question 6 of 15
6. Question
6: A resident calls the nurse aide and says, “Someone spilled water onto my bed.” The nurse aide observes a wet area on the pad, directly under the resident. The nurse aide should
CorrectIncorrectHint
Ensure the resident’s safety and comfort before addressing the wet area.
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Question 7 of 15
7. Question
7: In order to communicate clearly with a client who has hearing loss, the nurse aide should
CorrectIncorrectHint
Use clear visual cues and ensure you have the client’s attention before speaking.
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Question 8 of 15
8. Question
8: When communicating with the client’s family, the nurse aide SHOULD
CorrectIncorrectHint
Consider the importance of maintaining confidentiality and being respectful while providing clear and supportive information.
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Question 9 of 15
9. Question
9: If a client says, “God is punishing me” or “Why me?” how should the nurse aide respond?
CorrectIncorrectHint
Consider offering empathy and support, encouraging expression of feelings without judgment.
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Question 10 of 15
10. Question
10: You are assigned to care for a new resident. You do not know what to call her. You should introduce yourself then
CorrectIncorrectHint
Consider asking the resident how she prefers to be addressed after sharing your own name.
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Question 11 of 15
11. Question
11: The nurse aide is asked by a confused client what day it is. The nurse aide should
CorrectIncorrectHint
Provide clear and straightforward information, and consider offering a visual aid like a calendar if available.
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Question 12 of 15
12. Question
12: What should the nurse aide do to communicate with a client that only speaks and understands a foreign language?
CorrectIncorrectHint
Consider using visual aids, gestures, and translation tools to bridge the language gap.
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Question 13 of 15
13. Question
13: If the CNA is confused about instructions of a task that the nurse told the CNA to do, the CNA should
CorrectIncorrectHint
Seek clarification from the nurse to ensure understanding before proceeding.
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Question 14 of 15
14. Question
14: The best approach if you are not sure how to use a piece of equipment is to
CorrectIncorrectHint
Consult the user manual or seek assistance from someone knowledgeable about the equipment.
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Question 15 of 15
15. Question
15: After you have had to complete several assignments that a co-worker didn’t do, what is the best approach?
CorrectIncorrectHint
Consider addressing the situation directly with your co-worker while maintaining professionalism, and think about discussing it with your supervisor if the behavior continues.
More Practice Tests
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Communication Skills (you are here)
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