Pass Your CNA Exam — Guaranteed
Premium students get three layers of protection: if you do the work and don’t pass, you don’t pay.
Three layers of protection for premium students
Our guarantee isn’t a single promise — it’s a stack of commitments that cover your exam result, your competency, and the quality of everything you study.
Performance Guarantee
Pass the written exam on your first attempt — or get 100% of your money back.
Requirements- Complete 95% of practice tests
- Score a minimum of 85% on each practice test
- Take at least 3 full-length simulated exams
- Complete all section reviews
- Guarantee is valid for exams taken within 25 days of course completion
Competency Guarantee
Meet all the criteria and still don’t pass? You’re covered.
Criteria- 95% course completion
- 90%+ average score across all tests
- 30+ hours of study time logged
- Completion of all knowledge checks
- A full refund
- 30 days of additional premium access
- Extra study materials
Excellence Guarantee
Our commitment to content quality. If you find outdated or incorrect information, we make it right:
- Content updated within 48 hours
- Your access extended by 3 days
- Supplementary materials provided
Four steps — no hoops, no hassle
Claims are straightforward and processed with no questions asked. Here’s exactly what to do.
Email us within 7 days of receiving your exam results. Send your claim to guarantee@topnurse.info.
Include your full name and the email address used at purchase, so we can verify your premium account.
Include your exam date and location (the testing center where you sat the exam).
Attach a copy of your exam results and your course completion certificate.
One claim per customer — see the terms below for full details.
Terms & Conditions
Please review before filing a claim.
- Your account must be in good standing at the time of the claim.
- The guarantee is not combinable with promotional offers.
- One refund per customer.
- All required components must be completed before your exam date.
- The guarantee applies to official state CNA written exams only.
- Practice tests must be taken without interruption — multiple failed attempts on the same test do not count toward completion.
- Study sessions must be properly logged, at reasonable time intervals.
- Evidence of rushed or skipped content will void the guarantee.
Study with confidence
Your prep is backed by our Triple Shield Guarantee. Do the work, walk in ready — and if the unthinkable happens, you’re covered.
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