Communication Essentials
Communication and interpersonal skills questions make up approximately 7% of your exam. Here’s what you need to know:
Types of Communication Tested:
- Verbal communication
- Non-verbal communication
- Written communication
- Electronic communication
- Active listening
- Therapeutic communication
Professional Communication:
- Resident interaction
- Family communication
- Team collaboration
- Supervisor reporting
- Medical terminology
- Chain of command
Cultural Competency:
- Cultural sensitivity
- Religious considerations
- Language barriers
- Use of interpreters
- Respect for diversity
- Cultural practices
Therapeutic Communication Techniques:
- Open-ended questions
- Reflection
- Clarification
- Validation
- Active listening
- Empathy
Barriers to Communication:
- Physical barriers
- Language differences
- Hearing impairment
- Vision problems
- Cognitive issues
- Environmental factors
Documentation and Reporting:
- Accurate reporting
- Objective observations
- Proper terminology
- Time management
- Legal considerations
- Confidentiality
Conflict Resolution:
- De-escalation techniques
- Problem-solving
- Professional boundaries
- Resident rights
- Complaint handling
- Team dynamics
Special Communication Situations:
- Confused residents
- Angry residents
- End-of-life care
- Emergency situations
- Family conflicts
- Language barriers
Key Exam Focus Points:
Professional Behavior:
- Maintaining confidentiality
- Showing respect
- Being patient
- Demonstrating empathy
- Setting boundaries
- Following protocols
Communication Skills Assessment:
- Choosing appropriate words
- Using proper tone
- Body language
- Listening skills
- Response timing
- Documentation accuracy
Critical Elements to Remember:
- Privacy is paramount
- Clear communication prevents errors
- Document all significant information
- Report changes promptly
- Maintain professional boundaries
The Exam Will Test Your Ability To:
- Communicate effectively
- Handle difficult situations
- Maintain confidentiality
- Work as team member
- Document accurately
- Show cultural sensitivity
Important Concepts to Master:
- HIPAA requirements
- Resident rights
- Professional boundaries
- Reporting procedures
- Documentation standards
- Emergency communication
Remember:
- Communication affects all aspects of care
- Clear communication prevents errors
- Professional boundaries must be maintained
- Cultural sensitivity is essential
- Documentation protects everyone
This overview covers the fundamental communication and interpersonal skills concepts you’ll encounter on the CNA exam. Questions will often present scenarios requiring you to demonstrate your understanding of appropriate communication techniques and professional behavior.
Excellent grasp of basics! Discover what to avoid in ‘Communication Pitfalls to Avoid’.