Building Patient Connection Skills
Here are proven strategies to help you master the communication portion of your exam:
Professional Communication Framework
🤝 Use “RESPECT” Method:
- Respond promptly
- Explain procedures
- Speak clearly
- Privacy always
- Eye contact appropriate
- Cultural sensitivity
- Therapeutic communication
Documentation Memory Tool
📝 “WHAT” Documentation Guide:
- Write clearly
- Honest observations
- Accurate information
- Timely entries
Conflict Resolution Strategy
🧘♂️ Remember “CALM”:
- Consider the situation
- Active listening
- Level-headed response
- Make appropriate referrals
Cultural Competency Practice
📚 Use “LEARN” Model:
- Listen with openness
- Explain your role
- Acknowledge differences
- Respect beliefs
- Navigate carefully
HIPAA Compliance Check
🤲 “SHARE” Guidelines:
- Secure location
- Healthcare team only
- Authorized persons
- Relevant information
- Essential details only
Emergency Communication
❤️🩹 “VITAL” Response:
- Verify situation
- Immediate action
- Tell supervisor
- Accurate reporting
- Log everything
Question Analysis Strategy
❤️ Use “CARE” Method:
- Consider resident rights
- Analyze all options
- Read question twice
- Evaluate best response
Practice Scenarios Focus
📌 Key Areas to Study:
- Difficult residents
- Family interactions
- Team communication
- Emergency situations
- Cultural scenarios
- Documentation examples
Test-Taking Tips
✅ Remember “PASS”:
- Professional answers first
- Avoid personal opinions
- Safety considerations
- Scope of practice
High-Yield Topics:
⭐ Master These Areas:
- HIPAA requirements
- Cultural competency
- Professional boundaries
- Therapeutic communication
- Emergency reporting
- Documentation standards
Final Review Focus:
🎯 Concentrate On:
- Resident Rights
- Privacy
- Dignity
- Choice
- Respect
- Professional Communication
- Clear
- Respectful
- Timely
- Appropriate
- Documentation
- Objective
- Accurate
- Complete
- Professional
- Cultural Awareness
- Sensitivity
- Respect
- Understanding
- Adaptation
Remember These Principles:
- Communication affects outcomes
- Professionalism is key
- Cultural respect matters
- Documentation protects all
- Boundaries are essential
By following these study strategies and focusing on understanding rather than memorization, you’ll be well-prepared for the communication and interpersonal skills portion of your CNA exam. Remember, effective communication is fundamental to quality patient care.
Put your communication knowledge to the test with our practice questions!