CNA Communication and Interpersonal Skills Practice Test

1: How can the nurse aide BEST help a client who is not accepting a loss?

2: Mrs. Smith, your patient, reports to you that her hearing aid is missing. What do you do?

3: The nurse aide finds a resident sobbing. What is the best thing for the nurse aide to say?

4: The nurse aide is caring for a client who answers every question by nodding and saying “yes.” How will the nurse aide respond to this behavior?

5: A resident has just been admitted to the facility. The nurse aide should

6: A resident calls the nurse aide and says, “Someone spilled water onto my bed.” The nurse aide observes a wet area on the pad, directly under the resident. The nurse aide should

7: In order to communicate clearly with a client who has hearing loss, the nurse aide should

8: When communicating with the client’s family, the nurse aide SHOULD

9: If a client says, “God is punishing me” or “Why me?” how should the nurse aide respond?

10: You are assigned to care for a new resident. You do not know what to call her. You should introduce yourself then

11: The nurse aide is asked by a confused client what day it is. The nurse aide should

12: What should the nurse aide do to communicate with a client that only speaks and understands a foreign language?

13: If the CNA is confused about instructions of a task that the nurse told the CNA to do, the CNA should

14: The best approach if you are not sure how to use a piece of equipment is to

15: After you have had to complete several assignments that a co-worker didn’t do, what is the best approach?

16: When communicating with a non-verbal resident, the nurse aide should use all of the following EXCEPT

17: Although a resident says “Fine” when asked how she feels, the nurse aide suspects the resident is in pain because

18: An example of negative body language is

19: A resident complains that his children never visit. The aide should

20: Which of the following is an acceptable way for the CNA to cope with feelings of anger and frustration?

21: Which is the best way to talk to a resident with a vision impairment?

22: Active listening is important because

23: A visitor enters the room while the nurse aide is changing the client. How SHOULD the nurse aide respond?

24: When interacting with clients, the nurse aide should remember that