Communication and Interpersonal Skills
📋 Lesson Overview
Welcome to the Communication Skills lesson! Effective communication is a vital component of your CNA role and a significant focus on the certification exam. This lesson covers both verbal and non-verbal communication, professional interactions with residents, families, and healthcare team members. Strong communication skills are essential for providing quality care and maintaining a safe, professional healthcare environment.
🎯 Learning Objectives
- Master therapeutic communication techniques
- Learn effective strategies for communicating with impaired residents
- Understand professional communication in healthcare settings
- Develop skills for handling difficult conversations
- Learn proper documentation and reporting procedures
- Demonstrate cultural sensitivity in communication
📚 Topics Covered
- Essential Communication Skills
- Communication Pitfalls to Avoid
- Communication Excellence Guide
- Practice Tests
⏱️ Estimated Time: 45 minutes
ℹ️ Quick Facts About Official CNA Exam – Communication and Interpersonal Skills
- Number of Questions in Category: 4 questions
(Exact number confirmed by exam outline) - Minimum Correct Required: 3-4 out of 4 (80%)
(Based on standard passing requirement) - Maximum Mistakes Allowed: 0-1 question
(To maintain 80% passing threshold) - Exam Weight: 7% of total exam
(Confirmed by official exam breakdown) - Question Types: Multiple choice, scenario-based situations
- Critical Rating: High Priority (Essential Skills Category)
- State Requirement: Must demonstrate competency in professional communication
- Testing Format: Written questions and verbal communication evaluation
Note: While the number of questions is smaller, Communication Skills are essential for both exam success and professional practice. This skill is also evaluated throughout the clinical skills portion of the exam.
Ready to begin? Click on “Next Topic” to start mastering these crucial communication techniques for your CNA exam success!