With this knowledge, hospitals are scrambling to make sure they are performing to the best of their ability while keeping a close eye on their competitor’s survey’s results. Potential ways that hospitals can improve their scores are:
1. Start the training process from day one of staff orientation. With HCAHPS affecting a large portion of reimbursement for care and continued hospital operation, it pays to begin HCAHPS training on the first day of staff orientation.
In fact, by remodeling your whole organization’s hospital orientation utilizing the HCAHPS Survey and standards as a framework, an organization could potentially increase their scores significantly.
2. Train your staff to be HCAHPS Standards experts. HCAPHS training and education cannot stop after orientation and only be addressed in a yearly required in-service.
While all staff should be regularly updated and trained, nurses should receive intense education on HCAPHS because they are at the front lines of healthcare while spending more time with patient than any other staff member.
Nurses have the most potential to improve scores so they should be trained as experts in HCAHPS throughout their career with the organization, and held to competency requirements.
3. Talent Management Software can help improve HCAHPS Scores. In order to be successful, an orientation and education HCAHPS curriculum overhaul should be combined with a talent management program like that provided by Halogen Software.
Halogen’s Talent Management Software allows a hospital to track employee performance as well as education and competency while being inspection ready.
Has your organization increased their HCAHPS significantly over the last couple years? If not, revamp your employee’s educational programs using these tips and Halogen Talent Management Software to improve your organization’s scores.