Patient’s Bill of Rights was introduced during early 1970s. Since then, there have been many changes as and when some unusual incidences occurred during patients’ treatment. As the years progressed, the healthcare technology changed, compelling the America Healthcare Association to present new bill. This bill has included process and policies of insurance companies. It has also refined and laid rules in dealing with specific situations that may happen during the course of treatment.
If you are into the nursing profession, it is your duty and responsibility not to violate or disregard patient’s rights. Failing in respecting and following the basic rules of healthcare will damage yours as well as employer’s reputation.
Every individual, group, or institution has certain rights. Nobody loses his or her rights under any circumstances. Every citizen of the U.S. Country has rights to information, even when they are admitted in any medical care facilities for treatment. Being a CNA, it is your duty to respect this act and provide information to patients relating to their treating.
As a CNA, it is necessary for you to go through these ten tips for supporting patients’ rights:
- The first thing you should do while providing care to patients is to introduce yourself. Tell them what care you will be providing them. This conversation will be the start to build an understanding with each other. Encourage them to open up and listen to their problems carefully. Try to find out what they need to know. Try to provide individual care to each patient.
- Treat each patient with respect. Do not allow them to have a feeling of discrepancies just because they belong to a certain race, creed, age, status or any disability. Try to be honest and ethical and never indulge in any abusive or delinquency matters.
- Speak to the patients’ relatives and share with them about the treatment their family member is going through. This will win their confidence and they will start trusting you. If patients need to know what treatment doctors have planned, and how long it will take to complete the course, you have to oblige it in a convincing manner. Let them know why the planned treatment is necessary and what benefits it will bring to them.
- Be considerate in your duty. Take care of patients’ feelings and rest. If something that can be postponed for an hour or two, do not disturb them while they are in sleep. Even when they are awake, inform them what step you are about to take. For example, if you need a blood sample for the lab test, first intimate them and then proceed.
- Respect patients’ privacy. During your shift, you may be assigned to look after more than one patient. When walking towards each bed, take care that the details about previous patient in the file is not visible.
- Do not entertain any gossip from the staff and other patients. It is possible that a patient on bed no. 4 will ask you about a patient on bed no. 1. You cannot judge whether the intention of no. 4 is just to calm down his/her curiosity or simply to share sympathy. Therefore, the best policy is to turn over the question and divert their attention into something they are interested in.
- As you get closer to patients and their relatives, they may ask you several related questions. Answer only those you are sure about. Do not assert anything based on your assumption. The least you can do is to pass it to the supervisor if they are not satisfied with the care provided.
- If patients raise any doubts about their treatment, it is your duty to communicate it to the medical team. Remember, patients can also refuse the treatment if they are not convinced. They even have rights to complain about you to your supervisor.
- Apply all sorts of safety and precautions while working with sharp objects. As a CNA, you will use injections, catheters, scissors and tongs. All these instruments may inflict injury to patients and yourself if you are negligent.
- Whenever you see any patients’ rights violation committed by the staff, it is your moral responsibility to inform the concerned supervisor. This will stop negligence and abuse in the facility.
Health care rights are very important to the people of America. The healthcare bill of patient’s rights has outlined specific instruction for people working in the medical field. Responsibilities of nursing professionals are also included in this bill. Therefore, you must abide by the instruction. Follow these ten tips that will help you in supporting patient rights.